Frequently Asked Questions
Everything you need to know about our professional makeup and special effects supplies.
How long does shipping take for professional makeup kits?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for time-sensitive productions.
Can I return makeup or prosthetic items?
Due to health and safety regulations, we cannot accept returns on opened makeup, adhesives, or prosthetic appliances. Unopened items in original packaging may be returned within 30 days.
Do you offer professional or student discounts?
Yes, we offer a Pro Discount program for industry professionals and students currently enrolled in makeup artistry programs. Please contact our support team with your credentials to apply.
Are your products safe for sensitive skin?
While we carry high-quality professional brands, we recommend performing a patch test 24 hours before full application, especially when using spirit gum, latex, or alcohol-based paints.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that certain flammable items, such as alcohol-based palettes or aerosols, may be restricted to domestic ground shipping only.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.